Partners Graphic Support Service and Supply has established an admirable reputation amongst our clients for technical expertise and support. We believe it's what makes us stand out from our competitors.

Our professional digital prepress workflow solutions for the graphic arts industry serve the needs of the screen printing, labeling, packaging, publication and commercial printing markets.

Whether it's our Service Plans or our training and support, we provide the kind of follow-up care your business demands.

PLATINUM



One of the most valuable services we provide to our wide format clients is that of colour profiling.
The creation of precise colour profiles which meet the ICC standard is key to successful colour management.

Using a GretagMacbeth Spectrolino mounted on a SpectroScan x/y table, our technical experts profile the media from large format printers to fingerprint their press or analog proof.
• Prepaid service plan per block of hours @ $135 per hour (minimum 30 hours)
• Service plan covers M-F 8 am - 6 pm coverage
• Prepaid service plan for wide format printers, workflow, servers, networks and Macs
• Dedicated service technician for each site with a direct line contact.
• 1st line service number
• 2nd line service number
• 3rd line optional numbers; in the case of other service calls or holidays
• Priority on-site service within 4 hours
• Reduced hourly rate and overtime rates (after 6 pm weekdays - 1.25x hourly rate; weekends - 1.5x hourly rate; holidays - 2x hourly rate)
• Reduced rate on parts
• Free phone support (1 hour response by phone)
• Loaner plan: Mac, RIP PC, Network Items
• Parts extra

GOLD


This process creates an ICC profile and allows the colour management in the RIP to be colour tuned which can help control colour through all phases of production.

Let Partners assist your company with profiling all your digital proofing systems.
Service plan covers M-F 8 am - 6 pm
• Prepaid service plan per block of 16 hours @ $150 per hour
• Prepaid service plan for wide format printers, workflow, servers, networks and Macs
• Call to a central service dispatch
• Same day service before 12 noon
• Return call by service personnel within 1 hour
• Reduced hourly rate
• Reduced hourly rate and overtime rates (after 6 pm weekdays - 1.25x hourly rate; weekends - 1.5x hourly rate; holidays - 2x hourly rate)
• Parts extra

SILVER
Pay by the month at $175.00 per hour
• Overtime after 6 pm - 1.5x hourly rate; weekends & holidays - 2x hourly rate
• Parts extra

BRONZE

Pay by the month at $100.00 per month
• Unlimited telephone support

At Partners Graphic Support Service & Supply we employ top-notch professionals to provide training and application support - both in-house or in our state-of-the-art demonstration room.

We are accomplished and acknowledged by our graphics customers as a company that goes the extra distance, specializing in making the technology work for them better than in the past.

We will provide your organization with a level of support for all applications that we sell for both Macintosh and PC platforms Call us for more details.